Skybuffer
Mobile Menu
Skybuffer
Have you already been using our migration service?
Are you using SAP systems on Hetzner Online or AWS and looking for support?
Are you thinking about external SAP hosting or extending your existing landscape with additional servers?
Are you in need of a system landscape for the implementation period?
skybuffer_sap_certified_pcoe

Our service packages are built on top of IaaS model (infrastructure as a service).

We are extending these models, adding SAP-specific support, so that you could simply use your applications without any necessity to go deep inside technical operations. We have know-how to run SAP with these infrastructure providers and this makes it possible for us to deliver service in packaged models with fixed prices.

How does this work? You rent instances and backup space from a service provider (either the Cloud provider or On-Premise infrastructure) on your own and let our team have access to it. We, on our part, take responsibility for all technical support activities (SAP BASIS and system administration level), including backup and system update (up to 2 times per year).

  • Basic
    €2,500 monthly
    • SAP BASIS SUPPORT SERVICES (single SAP system, proof of concept, pilot or prototyping case)
    • SAP Landscape Monitoring
    • SAP System Upgrade (bi-annual)
    • SAP Backups
    • SAP Recovery
    • End-user and functional teams support (up to 50 users)
    • SOLUTION MANAGER:
    • Customer-supporting platform with SAP Fiori access (Ticketing, SAP Landscape Monitoring)
    Get Started!
  • Small
    €3,000 monthly
    • SAP BASIS SUPPORT SERVICES (landscape up to 3 systems – DEV, QA, PRD) + optional access gateway:
    • SAP Landscape Monitoring
    • SAP System Upgrade (bi-annual)
    • SAP Backups
    • SAP Recovery
    • End-user and functional teams support (up to 100 users)
    • SOLUTION MANAGER:
    • Customer-supporting platform with SAP Fiori access (Ticketing, SAP Landscape Monitoring)
    Get Started!
  • Medium
    €5,000 monthly
    • SAP BASIS SUPPORT SERVICES (landscape up to 3 systems – DEV, QA, PRD) + optional access gateway:
    • SAP Landscape Monitoring
    • SAP System Upgrade (bi-annual)
    • SAP Backups
    • SAP Recovery
    • End-user and functional teams support (up to 150 users)
    • SOLUTION MANAGER:
    • Customer-supporting platform with SAP Fiori access (Ticketing, SAP Landscape Monitoring)
    Get Started!
  • Large
    €10,000 monthly
    • SAP BASIS SUPPORT SERVICES (landscape up to 4 systems – DEV, QA, Pre-PRD, PRD) + optional access gateway:
    • SAP Landscape Monitoring
    • SAP System Upgrade (bi-annual)
    • SAP Backups
    • SAP Recovery
    • End-user and functional teams support (up to 250 users)
    • SOLUTION MANAGER:
    • Customer-supporting platform with SAP Fiori access (Ticketing, SAP Landscape Monitoring)
    Get Started!

Key Benefits

In this service model, you are the owner of instances, we only provide support – so the infrastructure pricing is transparent and no additional costs are charged.

We have rich experience of running SAP on Hetzner Online and AWS, so we are already familiar with all pros and cons of each infrastructure option and know how to successfully run SAP applications on those platforms.

You are free to cancel services providing at any moment with 1-month notice period and continue to support the systems either on your own or with your preferred service provider.

Terms and Conditions of Simple Support Services
Detailed information on packages, landscape, activities included, types of support and support team, infrastructure, implementation of fixes, communication with customer, incidents management and many more
Read more