By analogy with the case of unlocking User ID which can happen to anyone who enters wrong password a few times, the issue of resetting the password can be easily solved by the chatbot on demand. Likewise, the chat bot will instantly carry out authentication and send the locked user a verification code to SAP authorized email. What is important here, the bot will always check the user’s validity period even with the successfully completed ID check to prevent attempts of getting unauthorized access to the SAP system. The same procedure applies to the scenario of unlocking the User ID.
INVOCATION UTTERANCE VOICE