The business skill is developed to validate the Customer ID via email. As the Customer is granted access to the system data, it is vital to make sure that the Customer is an authorized user validated by their record in the system. This skill is used as a service skill in all the scenarios where customer authentication is mandatory.
Along with validation by email, there is validation by sms. Every time the customer is offered to choose the method he prefers.
SAP AUTHORIZATION OBJECTS
Depends on your system digital core.
INVOCATION UTTERANCE VOICE