/SKYBFR/YCA1 :: Unplanned Spares Delivery

 In Electronic Communication SAP Add-on Business Cases

STEP #1: A Company provides service to repair agricultural machinery anywhere in anytime. The first line support of the company gets a breakdown notification in SAP System and creates a plant maintenance order.

STEP #2: Skybuffer communication SAP add-on generates an email and sends it to a breakdown work center manager.

STEP #3: The manager of the maintenance team gets Breakdown Work Order with GPS coordinates of the faulty machine via email.

STEP #4: The maintenance team drives to the machine immediately taking tools and spare parts into the car boot.

STEP #5: The technician discovers that one broken part is not in their car stock.

STEP #6: The technician requests new spare part right from the initial work order email that is sent by Skybuffer communication SAP add-on.

STEP #7: He takes a picture of the broken part and writes a message: “We need to get the bearing part to be delivered ASAP”.

STEP #8: A work center responsible in the office gets the generated by Skybuffer SAP add-on notification email. She opens Spare Part Request for the  Maintenance Order in SAP Fiori Application.

STEP #9: She takes the spare part and drives to the broken harvester.

STEP #10: The technician gets the spare part and completes the maintenance in the shortest possible time.

STEP #11: Everybody happy to see how fast the communication flows with help of Skybuffer SAP add-on implementation.

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