STEP #1: The company is releasing some new software.
STEP #2: The systems administrator connects the system to the Solution Manager.
STEP #3: Skybuffer employee tests the software and finds a serious error.
STEP #4: The tester creates a defect incident in the system. The developer automatically gets this incident notification.
STEP #5: The developer fixes that bug, changes the incident status, gives his comments and sends a notification about it to the tester asking her to retest the software.
STEP #6: Everyone is happy to be able to detect and fix issues promptly.