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Analytics and reporting of any complexity level

to develop and refine the cognitive automation model. Created on the basis of BI model, embedded into SAP Solution Manager system of logging and processing users’ requests in real-time mode, 100% automated and transparent reporting contributes to every-day finding new ways to increase the cognitive automation level and boost competitive advantages of rendering services to B2C и B2B clients.

Conversations categorized by topic of request

2020-12-17_14-37-58

Conversations categorized by operator

2020-12-17_14-40-31

Conversations categorized by channel of communication

2020-12-17_14-42-31