The present business skill is developed in AI content to allow the SAP user to report an incident in the ITSM system both directly and in the background mode. In order to create an incident directly, the user must provide a description of their problem and be authenticated in the ITSM system. In the background, incidents are captured after performing user management skills such as creating a user, resetting the password, or unlocking the user.
SAP AUTHORIZATION OBJECTS
INVOCATION UTTERANCE VOICE