Humanize, extend and facilitate IT landscape accessibility for business partners, customers and employees from any edge, in any language, via digital and even voice-enabled communication channels allowing seamless targeted on-demand human guidance step in and out the conversation flow
Skybuffer’s unique methodology of cognitive skills development made it possible to combine in the unified AI mindset 400+ business scenarios covering all SAP lines of business, embedded into any number of backend systems, executing cognitive actions 24/7/365 autonomously with ability to seamlessly engage human expertise in hybrid communication mode and release the steering back to cognitive automation as soon as human expert decision is taken. The solution understands corporate guidelines, makes real-time smart recommendations, predicts workflow actions, and executes Intelligent Enterprise operations
Cognitive automation empowers employees, customers and business partners to access Intelligent Enterprise data from any edge in any language communicating via their preferred channel using text or voice messages. User-centric experience based on SAP Conversational AI real-time recommendations predicts outcomes, instantly executes actions in the backend system combined with complex decisions made by human experts involved on demand to reinforce cognitive skills.
All 400+ business use cases form unified cognitive set of services on SAP Conversational AI platform:
Employees cognitive services simplify management of absence and time sheets, control procurement and travel management processes, allow requesting paystubs and other information via corporate messenger solution or using Microsoft Teams, WhatsApp, Viber, Amazon Alexa, Google Assistant and other popular communication channels.
Customers’ cognitive services simplify support activities with easy access to the IntelligentEnterprise, increase customers’ satisfaction and loyalty, autonomously orchestrate their needs, preferences and make them an offer they can’t refuse.
Business partners cognitive services ensure partners’ access to Intelligent Enterprise information and shift internal employees’ work focus from communicative to value-adding activities.
Finally it has come true! Now you can TALK to SAP On Premise systems in an absolutely natural way. Find how you can instantly report malfunction to SAP – literally “hands off” using just your voice and Intelligent Decision Dimensions developed by Skybuffer on SAP Conversational AI platform, embedded into SAP ECC and integrated with Google Assistant.
Case: Plant Maintenance Inspection, Malfunction Report
Not just a Chatbot – Actbot. Not just a Robot – ROI-bot. Enjoy our Joi.
While regular bots just bring you into conversation – our Joi brings you into action. Check out the main benefits which guarantee your fast magnificent ROI.