Drive your employees productivity

Skybuffer AI-rich chatbot interacts with your system of records, thus helping humans work on more smarter requirements. From any edge an employee can get SAP data on Plant Maintenance orders, choose a particular operation to work on, create a malfunction report and set the appropriate status to the operation – all this without having to log in the SAP system or understand complexities of using SAP applications. Conversational AI assistant for Plant Maintenance comes as a separate skill-set of a single universal chat bot that is being constantly developed and trained on by our experts

General Benefits of Skybuffer Chatbot

Unified Chatbot

AI-powered virtual assistant is provided as a single service with all AI skills integrated into one bot instance. That spares you from the necessity to choose a particular bot for your particular scenario. We improve our bot on a daily basis using the training tool powered by the machine learning together with natural language processing algorithms, and including unrecognized queries in our scenarios.

Multiple Channels Support

We allow you to create as many channels for your Bot subscription as you find necessary, and tune AI skills inside the channel via our Client’s portal application created specifically for AI skills management. Users can get in touch with Virtual Assistant by means of almost any communication channel which can be a webchat, Skype, Slack, Telegram, Twitter, Facebook and what not. There are SAP channels included as well, such as SAP CoPilot and SAP Jam Collaboration.

Zero Cent Maintenance Costs

You will never have to pay maintenance for your bot channel instances, you just pay as you go, based on the volume of chat consumption.

Volume/Quantity Discount

Your organization is quite big? Enjoy the discount on the volume starting with 10,000 chats per month.

Guided Custom Development and Skills Integration with Zero Cent Maintenance Offer

We provide you with a namespace and an interface to develop custom chat bot skills that fit and meet your scenarios. Once your required skills are developed, we undertake to review and examine them and include them into the central bot instance that is managed entirely by us. In such a way you get zero cent maintenance costs even for your own custom created skills.

Featured Scenarios of Using Conversational Actions for Plant Maintenance

Get PM orders lists and operations on them

If the employee needs to get their inspection orders and choose an operation to work on, they can do it quickly by just asking the virtual assistant instead of logging into the SAP system. The user can ask their questions in any channel of communication. Our Conversational AI-rich chat bot will conduct the user authentication and will give the requested information out of SAP.

Create Malfunction Report

When making Inspection Round, the employee checks the equipment and finds some malfunction, they can report it immediately via Skybuffer unified chatbot and all the data will be instantly transferred to SAP.

Set the Operation Status

Having completed the inspection operations, the employee can ask Joi to set inspection order status to “Technically Completed”.

More scenarios: check out some common skillsets of Skybuffer chatbot that can be demonstrated in any user case

SAP Conversational AI Content Package General for IT Help Desk

Validate User ID

Every interaction with SAP user involving getting access to any SAP system starts with the first and foremost procedure of SAP User (or Partner) ID validation. Without it no query can be answered, no information shared, no request fulfilled. This check can be executed via email or sms if necessary. Only having it successfully completed, the user can promptly get accurate relevant data.


Create User ID

This functionality can come necessary when your potential customers, or trainees, or other individuals with predefined minimum authorization need to be promptly granted immediate access to your demo or training systems.

Unlock User ID

The situation typical for nearly everyone – when a wrong password was entered a few times and the ID got blocked – can be easily solved by AI administrator that will instantly fulfill authentication check and send the locked user a verification code to SAP authorized email. What is important here, the Joi bot will always check the user’s validity period even with the successfully completed ID validation to prevent attempts of getting unauthorized access to the SAP system. The same procedure applies to the scenario of resetting the password.


Reset Password

By analogy with the case of unlocking User ID which can happen to anyone who enters wrong password a few times, the issue of resetting the password can be easily solved by AI administrator on demand. Likewise, the chat bot will instantly carry out authentication and send the locked user a verification code to SAP authorized email. What is important here, the bot will always check the user’s validity period even with the successfully completed ID check to prevent attempts of getting unauthorized access to the SAP system. The same procedure applies to the scenario of unlocking the User ID.

Our chatbot is also a voicebot. It has a well-trained AI skill for Plant Maintenance progress reporting in SAP On Premise system via voice-enabled (hands-free) channel. The scenario shows how workers of Intelligent Enterprise can submit their progress in hours and/or percentage for particular operations of particular work orders

SKYBUFFER SAP AI Content Hands Free Progress Reporting

Watch our videos showing what happens in the chat and SAP backend when a technician performs an Inspection Round. Find out how efficient our chatbot is when he needs to see a list of plant maintenance orders, choose the order to work on, get the operations for this order, report malfunction and change the order status. The user can speak different languages to our chatbot




Check out the scene of Inspection Round at a plant where conversational actions are efficiently used to get inspection orders list, to choose a particular operation to work on, to report a malfunction and to set the operation to the status of technically completed.

Pricing Model

We are selling Conversational Actions Content usage, that is, chats with Skybuffer Chatbot, in blocks of 1,000 chat sessions with the following tiers model:
    • 1 – 10 K chat sessions
    • 11 – 30 K chat sessions
    • 31 – 70 K chat sessions
    • 71 – 100 K chat sessions
    • 101 – 999.999.999.999 K chat sessions
  • Conversational Actions Content Usage
    monthly per 1,000 chats
    • 75
    • 65
    • 61
    • 59
    • 57