Provide seamless support with ITSM ChatBot – all without tying up support staff resources

Assess the efficiency of your virtual basis administrator that can deliver the information both into and from SAP. The AI-rich basis assistant comes as a separate skill-set of a single universal chat bot that is being ceaselessly developed and trained on Recast.ai by our experts to give you the first-mover advantage and add great value to your business.

General Benefits of Skybuffer Joi Chat Bot

Unified Chat Bot

AI-powered virtual assistant is provided as a single service with all AI skills integrated into one bot instance. That spares you from the necessity to choose a particular bot for your particular scenario. We improve our bot on a daily basis using the training tool powered by the machine learning together with natural language processing algorithms, and including unrecognized queries in our scenarios.

Multiple Channels Support

We allow you to create as many channels for your Bot subscription as you find necessary, and tune AI skills inside the channel via our Client’s portal application created specifically for AI skills management. Users can get in touch with Virtual Assistant by means of almost any communication channel which can be a webchat, Skype, Slack, Telegram, Twitter, Facebook and what not. There are SAP channels included as well, such as SAP CoPilot and SAP Jam Collaboration.

Zero Cent Maintenance Costs

You will never have to pay maintenance for your bot channel instances, you just pay as you go, based on the volume of chat consumption.

Volume/Quantity Discount

Your organization is quite big? Enjoy the discount on the volume starting with 10,000 chats per month.

Guided Custom Development and Skills Integration with Zero Cent Maintenance Offer

We provide you with a namespace and an interface to develop custom chat bot skills that fit and meet your scenarios. Once your required skills are developed, we undertake to review and examine them and include them into the central bot instance that is managed entirely by us. In such a way you get zero cent maintenance costs even for your own custom created skills.

Featured Scenarios of Using AIaaS for Solution Manager ITSM

Create ITSM Ticket

Should the user wish to report any incident, they can do it with our swift chat bot via any handy channel instead of logging into the ITSM system. The bot will offer the User ID validation check and after it comes successful, will ask for the issue details and will create an appropriate ITSM ticket.

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More scenarios: check out some common skill-sets of Skybuffer ChatBot that can be demonstrated in any user case

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SAP Conversational AI Content Package General for IT Help Desk

Validate User ID

Every interaction with SAP user involving getting access to any SAP system starts with the first and foremost procedure of SAP User (or Partner) ID validation. Without it no query can be answered, no information shared, no request fulfilled. This check can be executed via email or sms if necessary. Only having it successfully completed, the user can promptly get accurate relevant data.

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Create User ID

This functionality can come necessary when your potential customers, or trainees, or other individuals with predefined minimum authorization need to be promptly granted immediate access to your demo or training systems.

Unlock User ID

The situation typical for nearly everyone – when a wrong password was entered a few times and the ID got blocked – can be easily solved by AI administrator that will instantly fulfill authentication check and send the locked user a verification code to SAP authorized email. What is important here, the Joi bot will always check the user’s validity period even with the successfully completed ID validation to prevent attempts of getting unauthorized access to the SAP system. The same procedure applies to the scenario of resetting the password.

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Reset Password

By analogy with the case of unlocking User ID which can happen to anyone who enters wrong password a few times, the issue of resetting the password can be easily solved by AI administrator on demand. Likewise, the chat bot will instantly carry out authentication and send the locked user a verification code to SAP authorized email. What is important here, the bot will always check the user’s validity period even with the successfully completed ID check to prevent attempts of getting unauthorized access to the SAP system. The same procedure applies to the scenario of unlocking the User ID.

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