Are you thrilled to use transformative technologies that will accelerate the growth of your Intelligent Enterprise?

Then it’s high time you enhanced your customer service with new User Experience!

Assess incredible value, potential and benefits of Skybuffer AI Content for SAP ERP / S4HANA offered now as a single mindset including all future upgrades and development. That is an SAP connected chatbot that really works, talks and makes sense. Rich in hundreds of SAP competences, knowledgeable in dozens of SAP lines of business, voice-enabled, speaking 4 languages and available for you at Skybuffer Demo Portal for free trial.

The type of User Experience that’s going to help you achieve more.

The type of User Experience that will make you more productive.

The type of User Experience that frees you up to focus on the tasks that can’t be automated.

SAP Conversational AI for SAP ERP On Premise Voice Enabled Scenarios

Talk to Me. Like Humans Do

Finally it has come true! Now you can TALK to SAP On Premise systems in an absolutely natural way. Find out how we have voice-enabled our Intelligent User Experience

Main Benefits

New-Type User Experience Offered as Preconfigured Unique Single Mindset

The digital assistant is provided as a single unique AI mindset with all AI skills integrated, including all future upgrades and development.

Multiple Channels Support

You are entitled to create as many channels for the solution subscription as you find necessary, and tune AI skills inside the channel via our Client’s portal created specifically for AI skills management. Users can get in touch with the digital assistant by means of almost any communication channel which can be a webchat, Skype, S4B, Slack, Telegram, Twitter, Facebook, Intercom and what not.

Guided Custom Development and Skills Integration with Zero Maintenance Costs

We provide you with a namespace and an interface to develop custom chatbot skills that fit and meet your scenarios. Once your required skills are developed, we undertake to review and examine them and include them into the central bot instance that is managed entirely by us. In such a way you get zero cent maintenance costs even for your own custom created skills.

Value Proposition Features

Dozens of SAP lines of business covered

Dozens of SAP lines of business covered

Skybuffer SAP-connected AI-rich chatbot brings instant value in hundreds of scenarios belonging to dozens of SAP lines of business: User Management, Cross Applications, Human Capital Management, Finance, Controlling, Order to Cash, Supply Chain Management, Supplier Relationship Management, Enterprise Assets Management, Enterprise Portfolio and Project Management, Transportation Management, Solution Manager, etc.

Integration into Fiori Launchpad

Integration into Fiori Launchpad

Skybuffer Conversational Actions include extension to Fiori Launchpad and OData Service in the backend system that enables to authenticate a Fiori Launchpad user in SAP backend system via a secure and safe channel thanks to the cryptographic keys used. In such a way, the web chat hosted on SAP CAI platform could be used as a simplified version of SAP CoPilot functionality (without additional license costs per SAP user or per chat session)

Integration of AI Voice-Acting into SAP On premise

Integration of AI Voice-Acting into SAP On premise

Reluctant to log into SAP? Don’t feel like texting to our SAP-savvy and AI-rich chatbot? Talk to her, then! Skybuffer has been integrating voice acting of SAP Conversational AI into SAP On Premise systems. Now workers of Connected Enterprise can use only their own voice when in need to unlock User ID, or create leave request, or report working hours, or find vendor’s open items – all imaginable SAP domains can be reached via both voice-enabled interface and a regular chat.

Multilingual Support

Multilingual Support

Being multilingual is one of values of Skybuffer Intelligent User Experience. English, German, Spanish, French – we offer easy and enjoyable connection to SAP data to the workers of Intelligent Enterprise speaking these languages.

Innovative Technologies Demo Portal

Innovative Technologies Demo Portal

Intelligent User Experience is available for free trial at Innovative Technologies Demo Portal with detailed guidance on how to find your way in hundreds of skills offered. The SAP Fiori environment is weekly refreshed and enriched

Rapid Deployment KIT speeding up implementation process

Rapid Deployment KIT speeding up implementation process

Skybuffer provides Rapid Implementation Kit for an easy implementation of Intelligent Experience/Conversational Actions. This is an out-of-the-box set of components specifically developed for various scenarios. They are ready to be used as they are, or can be customized being inherited.

Return on Investment

Not just a Chatbot – Actbot. Not just a Robot – ROI-bot. Enjoy our Joi.

While regular bots just bring you into conversation – our Joi brings you into action. Check out the main benefits which guarantee your fast magnificent ROI.

Increased proactive customer engagement

Our Joi-bot allows you to proactively engage your visitors, capturing their attention and getting conversations started in real time. Joi can strike up a conversation with any customer about any issue at any time. She is friendly and engages in friendly interactions with customers. Besides, our virtual assistants only gives a bit of information at a time. This way she doesn’t tire customers with irrelevant and unnecessary information.

Accurate information and less groundwork

Our virtual assistant Joi understands what you want and provides relevant accurate information. Besides, she can handle a high volume of requests with similar responses. This makes her perfect for dealing with frequently asked questions. Besides, our chatbot doesn’t need time to search for answers as human agents do. This helps reduce service time and operating costs.

The integrative AI-focused approach to the way human interacts

Rather than tapping, swiping, and searching, you will be able to just talk to our bot to get exactly what you need. Having a great mobile app or website is not enough anymore to get the information as quickly and easily as possible. Bots get over!

Our Joi will deliver context-based answers and real-time responses. Joi is planned to develop smart channeling capabilities, that is, it will be able to direct customers to relevant third-party channels for help.

VARIETY OF INTERACTION CHANNELS AVAILABLE

Users can get in touch with Virtual Assistant by means of almost any communication channel which can be a webchat, Skype, Slack, Telegram, Twitter, Facebook and what not. There are SAP channels included as well, such as SAP CoPilot and SAP Jam Collaboration.

Deploy our smart bots to your customer’s website or portal, custom apps, SMS, email, and other popular channels for readily available service from anywhere.

24/7

You get necessary support and issues resolution round the clock – your Virtual Assistant does not need to sleep or have lunch breaks! Joi can immediately tackle issues no matter if it’s 4 am or 9 pm. The chatbot powered with state-of-the-art AI will do her best to upgrade your productivity to a new level and ensure every necessary compliance.

Continued Learning

Our Joi-bot is trained to handle customer requests based on the manner in which the best customer service agent would handle a live request.

We keep training our bot using state-of-the-art AI algorithms. Should any issue arise, we can promptly provide a tool that significantly improves user productivity, eliminates errors and ensures compliance.

SIGNIFICANT COST REDUCTION AND PROFITS BOOST

If you or your Customers have your live agents replaced with our Virtual Assistants, you are guaranteed to save a lot maintaining the same or even better service level and customer satisfaction which will result in your having more profits and faster ROI.

Scalability

The logic of our bot can always be further extended according to the customer-specific needs, use cases and scenarios. Contribute to humanizing SAP enterprise level assistants!