SAP Solution Manager ITSM Package of Action Cards (Intelligent Decision Dimensions add-on) is designed to provide emailing framework for service management process to leverage enterprise support productivity and quality via bringing additional layer of transparency and flexibility into interactions with Solution Manager system.
The solution provides a package of features allowing working directly from email without having to get access to the SAP system.
In particular, these activities are sending notifications and confirmations, creating incidents and tracking their history, attaching files and using multilingual support with SAP Translation Hub integration, etc.
The greatest benefits of using SAP Solution Manager ITSM Package of Action Cards (Intelligent Decision Dimensions add-on) for our customers are the following:
and even more.