Solution Brief

SAP Solution Manager ITSM Package of Action Cards (Intelligent Decision Dimensions add-on) is designed to provide emailing framework for service management process to leverage enterprise support productivity and quality via bringing additional layer of transparency and flexibility into interactions with Solution Manager system.

Key Benefits

The solution provides a package of features allowing working directly from email without having to get access to the SAP system.

In particular, these activities are sending notifications and confirmations, creating incidents and tracking their history, attaching files and using multilingual support with SAP Translation Hub integration, etc.

The greatest benefits of using SAP Solution Manager ITSM Package of Action Cards (Intelligent Decision Dimensions add-on) for our customers are the following:

  • simplifying and speeding up decision-making process,
  • cutting down on operational costs,
  • mitigating the loss of productivity
  • returning all investment costs within one or two months of intense operation.

Key Capabilities

  • IT Service Management transactions (tickets) creation via email
  • IT Service Management transactions update via email
  • User friendly HTML notifications (no more PDF attachments!)
  • Easy and flexible configuration
  • Plug and play implementation

and even more.

View All Capabilities of SAP Solution Manager ITSM Package of Action Cards (Intelligent Decision Dimensions add-on)
Provides a package of features allowing working directly from email without having to get access to the SAP system