Intelligent Decision Dimensions
Holistic Conversational AI system based on SAP BTP enables
direct communication to the backend in any language and
channel, both in text and voice thanks to its turnkey AI
content, out-of-the-box integration with any digital system,
and Hybrid Chats extension managing human expertise in the
Turnkey AI Content
Сhatbot to qualify and retain users, navigate and consult, provide access to system data. Speaking 100 languages, embedded into any communication channel and digital core, it’s an enterprise-level product for all LoBs with the goal to humanize, expand and make the IT landscape more accessible.
Hybrid Chats Operator Workplace
Hybrid Chats Operator Workplace allows monitoring all
dialogues with AI by human operators who can seamlessly join
any conversation in the real-time mode in order to adjust
cognitive automation scenarios, provide urgent assistance
where human expertise is necessary, or trigger the
Analytics and reporting of any complexity level with automatic categorization of all users’ requests, their logging for further analysis, and finding ways to improve the cognitive automation model, permitting to analyze both artificial intelligence and human efficiency.
Digital Core Integration
Out-of-the-box integration with a variety of backend digital
systems both of SAP and non-SAP nature, having certified
components to facilitate access to system data and execute
actions for authorized users.
Public and Hybrid Deployment
Flexible architecture with public or hybrid deployment options
ensures compatibility with any technology and the highest
security level of the environment to protect sensitive data.