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ENTERPRISE-LEVEL HYBRID CHATS.

START IN MINUTES

PLUG OPEN-SOURCE AI CONTENT

Fork Skybuffer-developed Community AI content and Go Live with the chatbot in minutes

GENERATE LEADS

AI part of the solution is designed to convert all visitors of your website into your leads

SUPPORT CUSTOMERS

Round-the-clock assistance in navigating. consulting. getting access to the digital core data

automate business partners

Self-services of cognitive automation ensure partners' instant acess to Intelligent Enterprise data

empower employees

Automate tedious routine operations and shift employees' focus to value-adding activities

feel the power OF SAP SOFTWARE

100% SAP-Powered intelligent platform built by Skybuffer with a possibility to run it in the Cloud or On-Premise tenant

Skybuffer-developed product line known as Intelligent Decision Dimensions (IDD) is a comprehensive system to cognitively automate your business

IDD offered as Multitenant SAP PMC Cloud

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INTELLIGENT ASSISTANT

Object-oriented, conversation-driven, core-embedded AI content to facilitate access to your Intelligent Enterprise data. Integrated into any channel of communication, speaking user's language, voice-enabled, having Vision AI and many other benefits implemented. Based on 30 months of intensive development, hundreds of demos and prototypes, having detailed methodology thoroughly developed to it, now our enterprise-level AI content is being made open-source in order to build a community of developers round it both for SAP ERP scenarios and B2C usage.

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HYBRID CHATS DISCOVERY CLOUD

Operator Workplace solution offered as a service, based on SAP Software Family and integrated with SAP Conversational AI in one click. Enables monitoring AI-driven flow and allows seamless targeted human expertise step in and out in order to reinforce and complement cognitive automation efficiency. Rich in diverse SAP BI analytics, categorization-based, having history logs of all the conversations - this solution is self-developing, having all the tools to analyze various KPIs of both AI and human operators, find new and improve existing scenarios of cognitive automation.

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BUSINESS INTELLIGENCE

What we offer is analytics and reporting of any complexity level to develop and refine the cognitive automation model. Created on basis of BI model, embedded into SAP Solution Manager system of logging and processing users’ requests in real-time mode, 100% automated and transparent reporting contributes to every-day finding new ways to increase the cognitive automation level and boost competitive advantages of rendering services to B2C и B2B clients.

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SUPPORT AND PRODUCTIVITY

High quality of customer care centers and employees support automation, increase of productivity, shift to value-adding tasks

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Hybrid Chats

€ 200 Monthly per Operator
  • Ability to plug any SAP CAI chatbot in fewer than 10 minutes
  • Chats automatic categorization
  • Real-time operator connection in the fallback channel together with the chatbot
  • Support teams management (contact center organizational structure and authorization for conversations in predefined categories and channels)
  • Online and email notifications
  • Web Intelligence based analytics (including Analysis for MS Excel)
  • And many other handsome features
Get Started!

Open-Source Out-of-the-Box AI Content. Start Your Digital Customer Care Center in Just 11 Minutes

Leads Generation  

capture new users’ contact data in order to tackle them further

Email Verification

authenticate authorized users in and outside the corporate network

Redirection to Operator

connect to human support when necessary within working hours

Registering Support Tickets

if there are no operators online

QnA

unlimited number of navigation and consultation skills

Multilingual

support of 100+ languages without additional training

400+ Turnkey Scenarios

industry-specific extended content available on additional request

Integration into Your ITSM

on customer’s specific demand

Conversational Actions Core-Embedded AI Content

user management

user management

SKILLS LIST

cross application

Cross Application

SKILLS LIST

human capital management

Human Capital Management

SKILLS LIST

finance

Finance

SKILLS LIST

controlling

Controlling

SKILLS LIST

order to cash

Order-to-Cash

SKILLS LIST

supply chain management

Supply Chain Management

SKILLS LIST

supplier relationship management

Supplier Relationship Management

SKILLS LIST

enterprise assets management

Enterprise Assets Management

SKILLS LIST

enterprise portfolio and project management

Enterprise Portfolio and Project Management

SKILLS LIST

transportation management

Transportation Management

SKILLS LIST

solution manager

Solution Manager

SKILLS LIST

banking

Banking

SKILLS LIST

healthcare

Healthcare

SKILLS LIST

customer care

Customer Care

CONTACT US

IDD Multitenant PMC Main benefits

UNIQUE Platform WITH NO-CODE AI DEVELOPMENT

SAP Conversational AI is the only platform created by developers for business, which completely removes the barrier between the system users and the implementation team. Having world-class technology NLP, it allows quick and efficient creating of multilingual AI prototypes of the enterprise level.

SKYBUFFER-DEVELOPED ENTERPRISE-LEVEL AI CONTENT MADE PUBLIC FOR SAP COMMUNITY

We moved our Foundation AI Content (the key part of the solution) and all the thoroughly developed AI methodology to an open-source domain and aim at uniting SAP partners, clients and development teams round it and enabling them to develop low-risk, cost-efficient, enterprise-ready chatbots for all the LoBs.

ADDITIONAL VALUES

  • Multilingual chatbot development content based on both translation APIs and vocabulary of the chatbot’s replies
  • Object-oriented skills development methodology ensuring easy scalability of the chatbots you develop
  • Conversation-driven content development making chatbot’s behavior smart and closer to the expectations of the customers, especially in B2C scenarios
  • Operator workplaces (as part of Hybrid Chats Cloud offering from Skybuffer, that is by nature multitenant SAP Partner Managed Cloud, means SAP software family in any case).
  • Automatic categorization of all conversations up to 4 levels of hierarchy
  • Categorization-based authentication to route conversations to agents in a more efficient and secure way
  • Business analytics of conversations contributing to getting more insights for new skills development and understanding gaps in the content that can be covered by appropriate training.

Quick Start and Low Total Cost of Ownership

Quick start for SAP ERP due to availability of ready-to-be-used AI content and integrational ABAP classes. Low and transparent total cost of ownership

Service Packages Pricing

EASY CHATS​

€ 2,500 Monthly
  • When to use? Prototypes, Pilots, Proofs of Concept
  • Conversational AI
  • AI Foundation Kit (SDK)
  • What is covered for SAP digital core?
    15 business scenarios from different lines of business. Integration into unlimited number of SAP systems
  • What is covered for non-SAP digital core?
    15 business scenarios. Integration is excluded
  • Medium AI Skills Request Priority
  • Rapid Implementation ABAP Kit
  • Prototyping Assistance
  • Implementation Assistance
  • Client’s Cabinet
Get Started!

TELL ME MORE​

€ 5,000 Monthly
  • When to use? Small Productive Implementations
  • Conversational AI
  • AI Foundation Kit (SDK)
  • What is covered for SAP digital core?
    30 business scenarios from different lines of business. Integration into unlimited number of SAP systems
  • What is covered for non-SAP digital core?
    30 business scenarios. Integration is excluded
  • High AI Skills Request Priority
  • Rapid Implementation ABAP Kit
  • Prototyping Assistance
  • Implementation Assistance
  • Client’s Cabinet
Get Started!
Popular

OVER AND ABOVE

€ 8,500 Monthly
  • When to use? Enterprise Level Productive Implementations
  • Conversational AI
  • AI Foundation Kit (SDK)
  • What is covered for SAP digital core?
    Unlimited business scenarios from different lines of business. Integration into unlimited number of SAP systems
  • What is covered for non-SAP digital core?
    Unlimited business scenarios. Integration is excluded
  • Urgent AI Skills Request Priority
  • Rapid Implementation ABAP Kit
  • Prototyping Assistance
  • Implementation Assistance
  • Client’s Cabinet
Get Started!

Our Clients

Driving technology for leading brands