ENTERPRISE-LEVEL HYBRID CHATS.
START IN MINUTES
PLUG OPEN-SOURCE AI CONTENT
Fork Skybuffer-developed Community AI content and Go Live with the chatbot in minutes
GENERATE LEADS
AI part of the solution is designed to convert all visitors of your website into your leads
SUPPORT CUSTOMERS
Round-the-clock assistance in navigating. consulting. getting access to the digital core data
automate business partners
Self-services of cognitive automation ensure partners' instant acess to Intelligent Enterprise data
empower employees
Automate tedious routine operations and shift employees' focus to value-adding activities
feel the power OF SAP SOFTWARE
100% SAP-Powered intelligent platform built by Skybuffer with a possibility to run it in the Cloud or On-Premise tenant

Skybuffer-developed product line known as Intelligent Decision Dimensions (IDD) is a comprehensive system to cognitively automate your business
IDD offered as Multitenant SAP PMC Cloud



Hybrid Chats
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Ability to plug any SAP CAI chatbot in fewer than 10 minutes
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Chats automatic categorization
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Real-time operator connection in the fallback channel together with the chatbot
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Support teams management (contact center organizational structure and authorization for conversations in predefined categories and channels)
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Online and email notifications
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Web Intelligence based analytics (including Analysis for MS Excel)
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And many other handsome features
Open-Source Out-of-the-Box AI Content. Start Your Digital Customer Care Center in Just 11 Minutes
Leads Generation
capture new users’ contact data in order to tackle them further
Email Verification
authenticate authorized users in and outside the corporate network
Redirection to Operator
connect to human support when necessary within working hours
Registering Support Tickets
if there are no operators online
QnA
unlimited number of navigation and consultation skills
Multilingual
support of 100+ languages without additional training
400+ Turnkey Scenarios
industry-specific extended content available on additional request
Integration into Your ITSM
on customer’s specific demand

Conversational Actions Core-Embedded AI Content
user management
user management
SKILLS LISTcross application
Cross Application
SKILLS LISThuman capital management
Human Capital Management
SKILLS LISTfinance
Finance
SKILLS LISTcontrolling
Controlling
SKILLS LISTorder to cash
Order-to-Cash
SKILLS LISTsupply chain management
Supply Chain Management
SKILLS LISTsupplier relationship management
Supplier Relationship Management
SKILLS LISTenterprise assets management
Enterprise Assets Management
SKILLS LISTenterprise portfolio and project management
Enterprise Portfolio and Project Management
SKILLS LISTtransportation management
Transportation Management
SKILLS LISTsolution manager
Solution Manager
SKILLS LISTbanking
Banking
SKILLS LISThealthcare
Healthcare
SKILLS LISTcustomer care
Customer Care
CONTACT USIDD Multitenant PMC Main benefits
UNIQUE Platform WITH NO-CODE AI DEVELOPMENT
SAP Conversational AI is the only platform created by developers for business, which completely removes the barrier between the system users and the implementation team. Having world-class technology NLP, it allows quick and efficient creating of multilingual AI prototypes of the enterprise level.
SKYBUFFER-DEVELOPED ENTERPRISE-LEVEL AI CONTENT MADE PUBLIC FOR SAP COMMUNITY
We moved our Foundation AI Content (the key part of the solution) and all the thoroughly developed AI methodology to an open-source domain and aim at uniting SAP partners, clients and development teams round it and enabling them to develop low-risk, cost-efficient, enterprise-ready chatbots for all the LoBs.
ADDITIONAL VALUES
- Multilingual chatbot development content based on both translation APIs and vocabulary of the chatbot’s replies
- Object-oriented skills development methodology ensuring easy scalability of the chatbots you develop
- Conversation-driven content development making chatbot’s behavior smart and closer to the expectations of the customers, especially in B2C scenarios
- Operator workplaces (as part of Hybrid Chats Cloud offering from Skybuffer, that is by nature multitenant SAP Partner Managed Cloud, means SAP software family in any case).
- Automatic categorization of all conversations up to 4 levels of hierarchy
- Categorization-based authentication to route conversations to agents in a more efficient and secure way
- Business analytics of conversations contributing to getting more insights for new skills development and understanding gaps in the content that can be covered by appropriate training.
Quick Start and Low Total Cost of Ownership
Quick start for SAP ERP due to availability of ready-to-be-used AI content and integrational ABAP classes. Low and transparent total cost of ownership
Service Packages Pricing
EASY CHATS
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When to use? Prototypes, Pilots, Proofs of Concept
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Conversational AI
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AI Foundation Kit (SDK)
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What is covered for SAP digital core?
15 business scenarios from different lines of business. Integration into unlimited number of SAP systems -
What is covered for non-SAP digital core?
15 business scenarios. Integration is excluded -
Medium AI Skills Request Priority
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Rapid Implementation ABAP Kit
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Prototyping Assistance
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Implementation Assistance
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Client’s Cabinet
TELL ME MORE
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When to use? Small Productive Implementations
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Conversational AI
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AI Foundation Kit (SDK)
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What is covered for SAP digital core?
30 business scenarios from different lines of business. Integration into unlimited number of SAP systems -
What is covered for non-SAP digital core?
30 business scenarios. Integration is excluded -
High AI Skills Request Priority
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Rapid Implementation ABAP Kit
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Prototyping Assistance
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Implementation Assistance
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Client’s Cabinet
OVER AND ABOVE
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When to use? Enterprise Level Productive Implementations
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Conversational AI
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AI Foundation Kit (SDK)
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What is covered for SAP digital core?
Unlimited business scenarios from different lines of business. Integration into unlimited number of SAP systems -
What is covered for non-SAP digital core?
Unlimited business scenarios. Integration is excluded -
Urgent AI Skills Request Priority
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Rapid Implementation ABAP Kit
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Prototyping Assistance
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Implementation Assistance
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Client’s Cabinet
Our Clients
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