This is Skybuffer, your responsible guide
to Business Transformation:
One ,
one ,
one
This is Skybuffer, your responsible guide to Business Transformation:
One offer, one contract, one love
Others offer bots, live chats, apps. We offer a holistic system to completely automate your business processes – a business tool for customers and employees that really works.
Others offer bots, live chats, apps. We offer a holistic system to completely automate your business processes – a business tool for customers and employees that really works.


The solution is highly beneficial both in EX and CX leading to:
Employees’ Support and Productivity
Employees’ support automation
Productivity increase
Employees’ orchestration
Customer Support and Lead Generation
Customer support
Targeted marketing
Leads generation
The solution is highly beneficial both in EX and CX leading to:
Employees’ Support and Productivity
Employees’ support automation
Productivity increase
Employees’ orchestration
Customer Support and Lead Generation
Customer support
Targeted marketing
Leads generation
Public, private or hybrid cloud infrastructure
Out-of-the-box AI content
1
Offer
Seamless operator step-in
Contract
Responsible Company
Digital core integration
Analysis and reporting
SAP technology platform

The solution is highly beneficial both in EX and CX leading to:
Employees’ Support and Productivity
Employees’ support automation
Productivity increase
Customer Support and Lead Generation
Customer support
Targeted marketing
Leads generation
Hybrid Chats
200
Monthly per Operator / 1,000 chat sessions included
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Hosted by Skybuffer Cloud-Powered SAP Software Family (Solution Manager, BI Platform, Front-End Fiori Services)
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Preconfigured business scenarios automatic categorization
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Custom business scenarios categorization
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Omnichannel integration
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Integration with your ITSM system (Zendesk, ServiceNow, SAP Solution Manager, any other of your choice)
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1,000 chat sessions included, each additional session is EUR 0.10
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Support of 100+ languages without additional NLP training
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Open-sourced SAP Conversational AI content from SAP Community led by Skybuffer experts
Sure that your IT landscape is fully automated? Check it out with 11 quick questions and see the difference:
Does your chatbot really provide the required support, or just puts users in queues and lets them wait for a human operator?
Ours offers 80% automation
Is your landscape, services and support always reachable?
24/7/365 AI plus human intelligence
Does your chatbot generate leads and clients for you by making sure visitors leave their contact details?
x2 increase in leads generation / 10 new leads generated with one of our clients within first 20 minutes of the productive usage
Do you know what exactly your visitors come to your website for?
We have reporting based on conversations topics analysis
Can you track the channels of communication used by your visitors?
We have reporting based on channels analysis
Can you analyze the quality of the provided support and the efficiency of the chatbot and operators?
We have reporting based on percentage of the dialogues handled by the chatbot and human operators
Can your chatbot and operators speak different languages?
100+ languages supported without additional NLP training
Is your chatbot integrated into the backend?
Integration into any digital core
Does the AI you use contribute to the efficiency of your employees?
25% efficiency increase in weeks
Is your chatbot of any use to your business partners?
Efficient self-services for partners usage
Are you sure your solution is ongoing irrespective of its providers?
Powered by SAP software family
Sure that your IT landscape is fully automated? Check it out with 11 quick questions and see the difference:
Does your chatbot really provide the required support, or just puts users in queues and lets them wait for a human operator?
Ours offers 80% automation
Is your landscape, services and support always reachable?
24/7/365 AI plus human intelligence
Does your chatbot generate leads and clients for you by making sure visitors leave their contact details?
x2 increase in leads generation / 10 new leads generated with one of our clients within first 20 minutes of the productive usage
Do you know what exactly your visitors come to your website for?
We have reporting based on conversations topics analysis
Can you track the channels of communication used by your visitors?
We have reporting based on channels analysis
Can you analyze the quality of the provided support and the efficiency of the chatbot and operators?
We have reporting based on percentage of the dialogues handled by the chatbot and human operators
Can your chatbot and operators speak different languages?
100+ languages supported without additional NLP training
Is your chatbot integrated into the backend?
Integration into any digital core
Does the AI you use contribute to the efficiency of your employees?
25% efficiency increase in weeks
Is your chatbot of any use to your business partners?
Efficient self-services for partners usage
Are you sure your solution is ongoing irrespective of its providers?
Powered by SAP software family