Get User ID by Phone Number
This AI business skill can be used for user validation by Phone Number. The skill is generally meant for generic channels without participant data information, or it might be used for communication in companies with very strict requirements for the chatbot security.
The main purpose of this skill is to identify an SAP user not by its ID, but by the phone number indicated in SAP data.
This comes very useful in the voice-enabled communication where the priority is given to this skill rather than to the skill of direct asking of User ID for validation.
INVOCATION UTTERANCE VOICE