DESCRIPTION

This AI business skill can be used for customer validation based on their phone number. The skill is generally meant for generic channels without participant data information, or it might be used for communication in companies with very strict requirements for the chatbot security.
The main purpose of this skill is to identify a customer not by their ID, but by the phone number indicated in the system.
This comes very useful in the voice-enabled communication where the priority is given to this skill rather than to the skill of direct asking of Customer ID for validation.

SAP AUTHORIZATION OBJECTS

Depends on your system digital core.

VOICE ENABLED

INVOCATION UTTERANCE VOICE

This skill is not triggered by any special utterance, it is used by default, when any customer requests the system data, i.e. is to be authenticated first.