Get Customer ID by Phone Number
This AI business skill can be used for customer validation based on their phone number. The skill is generally meant for generic channels without participant data information, or it might be used for communication in companies with very strict requirements for the chatbot security.
The main purpose of this skill is to identify a customer not by their ID, but by the phone number indicated in the system.
INVOCATION UTTERANCE VOICE
This skill is not triggered by any utterance, however, it’s called by another AI content skill.
There is no additional authorization check for service (embedded) skills in AI content package, because authorization is checked in invocation core skill.