This AI business skill can be used for customer validation based on their phone number. The skill is generally meant for generic channels without participant data information, or it might be used for communication in companies with very strict requirements for the chatbot security.
The main purpose of this skill is to identify an SAP customer not by its ID, but by the phone number indicated in SAP data.
This comes very useful in the voice-enabled communication where the priority is given to this skill rather than to the skill of direct asking of Customer ID for validation.
SAP AUTHORIZATION OBJECTS
There is no additional authorization check for service (embedded) skills in AI content package, because authorization is checked in the invocation core skill.
INVOCATION UTTERANCE VOICE
This skill is not triggered by utterance, however, it’s called by another AI content skill.