mob_en_fallback_channel_activation_request_to_contact_first_line_support

Fallback Channel Activation (Request to Contact First-Line Support)

In case the chatbot fails to provide a valid reply to the business user, it is possible to request the chatbot to route conversation to the first-line support via activation of the first-line support intent.

INVOCATION UTTERANCE VOICE

Contact human support

AUTHORIZATION OBJECTS

There is no additional authorization check for service (embedded) skills in AI content package, because authorization is checked in invocation core skill.