CONVERT SINGLE VARIABLE VALUE INTO HTML

/SKYBFR/YCA1 converts single string into HTML fragment, that can be used as part of email body content.

It can be formatted as a header or as a regular text.

You can use it to create email segments headers and content texts as some user instructions, comments, descriptions and so on.

It can look like the following sample in the email body:

Note: configurable style option will be delivered in next product version.

CONVERT A SET OF PARAMETER-VALUE PAIRS INTO HTML

/SKYBFR/YCA1 allows to convert name-value pair list to HTML fragment.

It builds a pretty look list of provided parameter names and their values.

You can use it to provide some structured information to business user.

It can look like the following fragment of the email body:

Note: configurable style option will be delivered in next product version.

CONVERT SAP TABLE/STRUCTURE TO HTML

/SKYBFR/YCA1 allows to convert input table to HTML fragment.

It can handle any structure of that table, it uses data element descriptions as column headers and puts in columns all the data contained in table.

You can use it to provide some tabled data to business user.

It can look like the following fragment of the email body:

Note: configurable style option will be delivered in next product version.

All the options as header, string value, parameter set and table can be used together in any combination to create solid pretty-look email body segment in just single API call.

INJECT HTML CODE INTO EMAIL TEMPLATE USING A MASK AS PLACE HOLDER

This /SKYBFR/YCA1 API method injects any HTML or string fragment into template.

For example, HTML template can be stored as SO10 texts and then content can be just injected into that template on proper place.

Templates with masks can look like one below:

Note: default email template is provided as part of the product.

CONVERT DECISION ACTIONS INTO HTML BUTTONS

/SKYBFR/YCA1 allows to convert work item decision actions or events into HTML fragment with pretty look buttons in it.

It can be also like Sign On or Send a Comment button without work item action. In this case, it just creates a Note on Business Object.

Note: buttons template is fully configurable.

There can be any count of buttons in template, and method can be called with any custom template.

It can look like the following fragment of the email body:

Or like the following one:

Note: these default buttons templates are provided as part of the product.

ACCEPT P-PERSON; S-POSITION; US-USER AND INT-EMAIL AS EMAIL RECIPIENT

Send email API method accepts person, position, user name, single email or email list as email recipients.

You can use all that options in any combination, all of them will be handled and used as overall recipient list for email delivering.

GENERATE AND STORE DECISION UUID, WORK ITEM, ACTION/EVENT AND DESCRIPTION IN SAP

As decision actions converted into buttons, unique decision identifications are generated for proper work item, decision action/event and action text and stored in system.

It ensures that each created action email carry on unique decision identifications and they can be performed on only proper work item.

UNIFIED INBOUND EMAIL PROCESSOR. CREATE GOS COMMENT

/SKYBFR/YCA1 allows to create business object comment provided by business user with decision action.

When business user clicks decision button in email, he or she can enter some comments about decision taken. That comment will be attached to the business object on which the action is performed.

Note: comments creation is configurable option.

UNIFIED INBOUND EMAIL PROCESSOR. CAPTURE WORK ITEM DECISION

There are SAP standard decision work item types are supported by solution:

  • Decision tasks (with decision keys)
  • Events driven tasks (that completed with event generation according to user decision)

This version of Skybuffer Electronic Communication add-on can distinguish the type of the workflow task and process received by email business user decision in fully automated way.

UNIFIED INBOUND EMAIL PROCESSOR. CAPTURE “COMPLETED VIA EMAIL”

It can be useful to have some value in workflow or work item container that indicates completion via email but not via SAP GUI.

Skybuffer Electronic Communication add-on have ability to add that value into workflow or work item container. You can set element name to store that value, value itself (‘X’ is default) and level to store (work item, it’s default, or workflow).

Note: this option is fully configurable.

UNIFIED INBOUND EMAIL PROCESSOR. SEND FEEDBACK TO BUSINESS USER

/SKYBFR/YCA1 allows to send feedback on decision processing to business user.

When decision action is performed, the feedback email is sent to business user. If action processing is successful, “accepted” email is sent to user. It contains business user name and business object type description and number.

If processing is failed, “declined” email is sent. It also contains text or error table describes the decline reason.

Note: “Accepted” and “declined” email templates are fully configurable.

Acceptance of the decision template looks like one below:

And the next one is for the case when SAP declines decision email from a business user side:

Note: default “accepted” and “declined” email templates are provided as part of the product.

UNIFIED INBOUND EMAIL PROCESSOR. RESTART INBOUND EMAIL PROCESSING (TROUBLESHOOTING ABAP REPORT)

/SKYBFR/YCA1 allows to restart inbound processing for selected email.

You can use /SKYBFR/SOIN_RESTART report to restart inbound processing of any email. You just should get Send Request ID (GUID) in SOIN t-code and use it in that report.

Paste email GIUD into the report and re-process inbound email from a business user side:

Note: /SKYBFR/SOIN_RESTART report is provided as part of the product.

ALL OPTIONS ARE CONFIGURABLE VIA SAP CUSTOMIZING IMPLEMENTATION GUIDE (SPRO)

All options can be configured via IMG node action:

Also, each template can be customized or created via Standard Text (SO10 t-code).

SAMPLE WORK ITEM EXIT CLASS IMPLEMENTATION

/SKYBFR/YCA1 provides a sample workflow ABAP exit class that shows How to Use the Add-On.

It can be inherited into custom class. It needs just one method to be redefined and customized to suite specific business case.

For test case, you can just inherit sample class and change just workflow task numbers and inbound processing email address. It works with both event-based and decision-based work items and sends email to workflow initiator to take approve or reject decision. It uses default email template.

An action email can look like the one below:

Note: sample class and default email template are provided as part of the product.

ADD-ON VERSION IN THE ADD-ON PACKAGE

Add-On version is captured in the /SKYBFR/YCA1 package, so you can check installed version, ID, name and its description anytime.

CHECK FOR INSTALLATION NUMBER AND END DATE DEPENDENT LICENSE CODE

The product is licensed per installation number and license subscription end date as major of Skybuffer products.

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