To be able to manage automatic categorization of all the
dialogues, which is one of the most competitive advantages of
the Hybrid Chats solution, we created three applications.
Maintain Categorization is the place where you create
different levels of categories (up to 4 levels). Assign
Categories is about connecting the categories created in the
system to the skills and scenarios developed on the platform.
Translate Categories enables you to have all the categories
displayed in the language of logging in.