If you can’t access the SAP system because your user ID has been accidentally (or on purpose) locked, you can ask the chatbot to unlock it. So she will do, just in the blink of an eye! All you have to do is to prove that you are a real SAP user. The chatbot will ask you for your ID and will send a verification code to the email (or text it to the mobile phone) indicated in your SAP profile. After you add the code and are proved a valid user, your ID gets unlocked.