To be able to manage automatic categorization of all the dialogues, which is one of the most competitive advantages of the Hybrid Chats solution, we created three applications. Maintain Categorization is the place where you create different levels of categories (up to 4 levels). Assign Categories is about connecting the categories created in the system to the skills and scenarios developed on the platform. Translate Categories enables you to have all the categories displayed in the language of logging in.

Discovery User: HC_DEMO

Password: Demo123