Generic AIaaS Scenarios for IT HelpDesk

 In AIaaS Generic Scenarios

Validate User ID

Every interaction with SAP user involving getting access to any SAP system starts with the first and foremost procedure of SAP User (or Partner) ID validation. Without it no query can be answered, no information shared, no request fulfilled. This check can be executed via email or sms if necessary. Only having it successfully completed, the user can promptly get accurate relevant data.

verif
new-user

Create User ID

This functionality can come necessary when your potential customers, or trainees, or other individuals with predefined minimum authorization need to be promptly granted immediate access to your demo or training systems.

Unlock User ID

The situation typical for nearly everyone – when a wrong password was entered a few times and the ID got blocked – can be easily solved by AI administrator that will instantly fulfill authentication check and send the locked user a verification code to SAP authorized email. What is important here, the Joi bot will always check the user’s validity period even with the successfully completed ID validation to prevent attempts of getting unauthorized access to the SAP system. The same procedure applies to the scenario of resetting the password.

unlock
reset-password

Reset Password

By analogy with the case of unlocking User ID which can happen to anyone who enters wrong password a few times, the issue of resetting the password can be easily solved by AI administrator on demand. Likewise, the chat bot will instantly carry out authentication and send the locked user a verification code to SAP authorized email. What is important here, the bot will always check the user’s validity period even with the successfully completed ID check to prevent attempts of getting unauthorized access to the SAP system. The same procedure applies to the scenario of unlocking the User ID.

Recent Posts

Leave a Comment